Privacy Policy
Your privacy matters deeply to us at GlowlyFusionHub. We've written this policy in plain language to help you understand exactly how we handle your personal information when you use our multi-year budget planning services.
Who We Are
GlowlyFusionHub operates as a financial education and budget planning service provider based in Sofia, Bulgaria. We specialize in helping individuals and businesses create comprehensive multi-year financial plans. Our registered office is located at Boulevard "Tsarigradsko shose" 145, 1784 7-mi 11-ti kilometar, Sofia, Bulgaria.
As a company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and Bulgarian data protection laws. This means you have strong rights regarding your personal information, which we'll explain throughout this policy.
Information We Collect
We collect information in several ways, always with your knowledge and often with your direct participation. Here's what we typically gather:
Information You Provide Directly
Technical Information
How We Use Your Information
We use your personal information for specific, legitimate purposes that directly relate to providing you with excellent budget planning services. We never sell your personal data to third parties.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Providing budget planning services | Contract performance | Contact info, financial data, preferences |
| Customer support and communication | Contract performance | Contact details, service history |
| Service improvement and development | Legitimate interest | Usage patterns, feedback, technical data |
| Marketing and educational content | Consent | Contact preferences, interests |
Data Sharing and Third Parties
We work with a limited number of trusted partners to provide our services effectively. We never share your personal information unless it's necessary for service delivery or required by law.
Service Providers We Work With
All third-party providers we work with are required to maintain the same high standards of data protection that we do. They can only use your data for the specific services they provide to us.
Your Rights and How to Exercise Them
Under GDPR and Bulgarian law, you have significant control over your personal information. Here are your rights and how you can use them:
Access and Transparency
You can request a complete copy of all personal information we hold about you. We'll provide this in a clear, readable format within 30 days. Just email us at [email protected] with "Data Access Request" in the subject line.
Correction and Updates
If any of your information is incorrect or outdated, you can ask us to fix it. For most account information, you can make changes yourself through your customer portal. For other corrections, contact our support team.
Deletion and Right to be Forgotten
You can request that we delete your personal information entirely. We'll honor this request unless we have a legitimate reason to keep certain data (like for legal compliance or ongoing contract obligations). Active customers should note that deleting all data may affect our ability to provide ongoing services.
Data Portability
Want to take your data elsewhere? You can request a machine-readable export of your personal information that you've provided to us. This makes it easier to switch to another service provider if you choose.
Data Security and Protection
Protecting your financial and personal information is one of our top priorities. We use multiple layers of security to keep your data safe from unauthorized access, modification, or disclosure.
Technical Safeguards
Organizational Measures
Our team receives regular training on data protection practices. Access to personal information is strictly limited to employees who need it to provide services. We maintain detailed logs of who accesses what information and when.
While we implement strong security measures, no system is 100% secure. We commit to notifying you promptly if we ever discover a security incident that affects your personal information.
Data Retention and Deletion
We don't keep your personal information forever. Our retention periods are based on legal requirements, the nature of the data, and how long we reasonably need it to provide services.
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer account information | 7 years after account closure | Financial services compliance |
| Budget planning data | 5 years after service completion | Customer support and legal protection |
| Marketing communications data | Until consent withdrawn | Ongoing communication preferences |
| Website analytics data | 26 months | Service improvement and analysis |
When data reaches the end of its retention period, we securely delete it from all our systems, including backups. You can also request earlier deletion in most cases.
International Data Transfers
Most of your data stays within the European Union, where it enjoys strong protection under GDPR. However, some of our service providers are located outside the EU. When we transfer data internationally, we ensure it receives the same level of protection.
We use standard contractual clauses approved by the European Commission and work only with providers who demonstrate adequate data protection standards. You can request details about specific international transfers by contacting us.
Cookies and Website Tracking
Our website uses cookies and similar technologies to function properly and improve your experience. We categorize these into essential cookies (required for basic functionality) and optional cookies (for analytics and improvements).
Essential Cookies
These cookies are necessary for the website to work. They include session management, security features, and basic functionality. You cannot opt out of essential cookies if you want to use our website.
Optional Cookies
We use analytics cookies to understand how people use our website, which pages are most helpful, and where we can make improvements. You can control these through your browser settings or our cookie preference center.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you by email and post a notice on our website.
Minor updates (like clarifications or contact information changes) will be posted directly to this page with an updated "Last Modified" date at the top. We recommend checking this policy periodically to stay informed about how we protect your information.